Kogi State Electricity Regulator Launches Customer Service Week to Address Consumers' Complaints
The Kogi State Electricity Regulatory Commission, KERC, has commenced a three - day special interactive exercise to feel the pulse of electricity consumers and resolve their complaints promptly. The exercise is part of activities marking the 2026 Customer Service Week of the Kogi State Electricity Regulatory Commission, held at its headquarters in Lokoja. Speaking in an interview, the Chairman and Chief Executive Officer of KERC, Engr. Ibrahim Sunday Abduwaaris, said the initiative was designed to give consumers a sense of belonging and to demonstrate the impact of the Commission since its establishment over a year ago. "In this industry, the electricity industry, customers are king. They are king because without customers, there is no business. So we feel there should be a designated time to feel the pulse of our customers," Engr. Abduwaaris said. He disclosed that the Commission has set aside three days to receive complaints directly from...